Making a business insurance claim

Hopefully you never have to make a claim against your insurance

However, when things do go wrong and you are involved in an accident disaster or other incident that results in a loss that is covered by your insurance policy, you can make a claim.

The policy we arrange or you at PSC Direct is a promise from your reputable insurer of assistance when things go wrong.

You need to lodge a claim to activate your insurer’s response. If your claim is accepted (and almost all are), the insurer will fulfil that promise it made in your policy. Insurers pay Australian businesses almost $25 billion in claims annually.

The insurers that PSC Direct deal with try to make the claims process as smooth as possible, but as a business insurance policyholder you must go through a few steps in the claims process.

How To Make A Claim

All losses or incidents which may result in a claim should be reported as soon as practicable after the event to PSC Direct on 03 9862 6500 or

Alternatively, complete our online claims form and we will contact you and your insurer:

  • Name
  • Company
  • Policy Number
  • Description of incident
  • Date and Time
  • Location where circumstances originated
  • Estimate of loss
  • Action being taken to minimise loss.

What happens after I report a claim?

Shortly after reporting your loss (typically within a working day or two), a claims specialist from your insurance company will call you to obtain information about the claim and to discuss what will happen next.

At each point of the claims process, PSC Direct are there to help you. Your insurer keeps us in the loop to ensure we have all the information necessary to help you recover from an accident, disaster or loss and get you back on your feet as quickly as possible.

Your claims specialist is your guide throughout the claim process. However, if you are unsure or have any questions, PSC Direct are here to help.

We know that most of our clients are not insurance experts, so we can help answer any questions.

PSC Direct working for you

As your insurance broker, we act for you not the insurer. If there is a problem with your claim, we will act as your advocate and fight to ensure you get the best possible outcome and receive the payout you are rightfully entitled to.

PSC Direct Claims Management

At PSC Direct the true test of the value we provide you and your business is the provision of fast and efficient claims service and advice.

In the event of a claim, we will:

  • Provide you with the insurers claim form if needed
  • Arrange for the loss assessor to be appointed if applicable
  • Advise on the completion of the claim form
  • Provide advice to ensure you have received your full entitlements.
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